Overview

Rydoo, a Sodexo corp-up, reinvents business travel and expense management for high-growth companies and enterprises. Thanks to the expertise its two founding startups it is originated, Xpenditure and iAlbatros.

Rydoo’s app covers the full scope of any trip or any expense to contribute to a more fulfilling work environment.

Let’s change the way we work !

We got more than 250 Rydoonians striving for excellence each day, servicing users and clients in over 60 countries, and we are looking to get some more talent on board!

Job Description

As a Customer Success Engineer you will onboard our new customers in Portuguese speaking countries.

Beyond that, your days at Rydoo shall include:

  • Providing line support for client-related problems.
  • Helping customers setup the platform and help with implementation.
  • Advising and training the admins
  • Providing support during the onboarding phase.
  • Focusing on customer satisfaction
  • Monitoring the incoming issues and dispatching them to adequate team if needed.

Qualifications

Job Requisite Skills:

  • Experience in customer service, a customer centric job or as helpdesk (knowledge of reservation systems or other business applications would be an asset),
  • Strong technical mindset,
  • Customer-focused approach, eager to solve problems,
  • Excellent verbal and written communication skills, ability to speak clearly,
  • Stress resistance and ability to work effectively under deadlines,
  • Very good command in English and a fluent command in French, Spanish and/ or German

Rydoo Requisite Skills:

  • Result oriented mindset
  • Reliable – during and after hours
  • No 9 to 5 mentality, rather, ‘whatever it takes mentality’
  • Being a compassionate, unselfish, true team player

Additional Information

Offer

  • Permanent contract, with open end
  • Competitive pay with benefits (depending on country of work, benefits may differ)
  • A chance to experience Rydoo from the inside

Be part of a world where we don’t go for good. We go for great.
We don’t go for user experience, we go for user excellence.
We don’t go for customer satisfaction, we go for customer success.
We don’t just do, we Rydoo.

Tagged as: Customer Success

About Rydoo

Rydoo, a Sodexo corp-up, reinvents business travel and expense management for high-growth companies and enterprises. Thanks to the expertise its two founding startups it is originated, Xpenditure and iAlbatros.