Customer Success SaaS Jobs

SaaS Jobs of the month May 2019

Your 1st of the month SaaS jobs roundup. All live and ready for applications. This month we focus on Customer Success. Amazing SaaS companies like Unrival, Front, Akkroo, Ahrefs and Abacus are hiring now!

 

Customer Success Manager

Location: London
Company: Unrival
Closing Date: 7th June

Unrival is an innovative, data-driven insight company changing the way relationships start and develop within B2B. They are looking for a Customer Success Manager to join their fast-growing team in London. The role is a unique opportunity to help drive success across existing clients and Unrival as a whole.

If you like talking to interesting, senior people and making them successful, then this is the job for you.

Main responsibilities include:

  • Run client enablement sessions
  • Support clients on strategic programmes
  • Advise clients on the best practice use of the Unrival platform, tailored to their business and needs
  • Onboard all new users to the platform encouraging adoption across the business
  • Run a regular cadence with clients to review usage and adoption reports, discuss outcomes and identify potential new use cases
  • Advocate for and translate customer needs to the product and engineering team
  • Work closely with Sales to identify new use cases, expanding Unrival’s footprint within the account
  • Collaborate with Marketing to ensure the message aligns and resonates with the client; identify and flag potential case studies

Find out more

 

Customer Success Manager

Location: San Francisco
Company: Front App

With more than 4,500 customers and $79 million in funding from Sequoia, DFJ and others, Front is reinventing the inbox so people can accomplish more together.

They are looking for a tenacious, customer-centric Growth Manager to join our Customer Success team. As a Growth Manager, you will have a dedicated book of customers. You’ll drive direct impact on our business by helping your customers transform how they work with Front, thus increasing Front’s renewal and expansion rates. You’ll play a vital role in the customer journey as the customer’s main advocate and advisor, influencing account admins, end users and decision makers.

Main responsibilities include:

  • Driving Front adoption within assigned book to achieve net expansion goals
  • Evaluating opportunities to increase customer satisfaction, sales, and retention within a book of business
  • Delivering product demos, providing insightful technical answers, and recommending creative ways to get the most out of Front
  • Ensuring timely and successful delivery of technical and business value propositions according to customer needs via phone and email.
  • Working cross-functionally to develop required analytics tools, commercial approval paths, and process to support win-backs and renewal saves at scale
  • Be the voice of the customer to the product team

Find out more

 

Customer Success Manager

Location: New York
Company: Abacus

At Abacus, we’re reimagining the way businesses move money, starting with the first real-time employee expense system. We’re excited about building tools that are not only effective but enjoyable for everyone to use. Creating the best customer experience drives us – we love hearing everyday how what we’re working on is saving our customers time and headaches. Making expense reports obsolete is only the beginning – join a team that is leading the charge in how businesses manage their cash flow.

The primary responsibility of the Customer Success Manager is managing long-term strategic customer relationships to achieve customer satisfaction, cultivate customer loyalty, retain recurring revenue and drive incremental growth. The ideal candidate will have worked in Mid-Market business development, partnerships or sales and will be well versed in interacting with and presenting to senior leadership within a business, including c-level executives, IT, finance, and operations departments. Internally at Abacus you will work across product, engineering, and customer success to ensure successful growth and retention of our customers.

Main responsibilities include:

  • Manage Abacus’ highest-value client accounts post-implementation, acting as main POC for contract and strategic inquiries
  • Make users love Abacus by proactively offering advice on industry best practices and creative solutions to their issues
  • Conduct quarterly business reviews, proving ROI and iterating on customer feedback
  • Strategize and implement best practices to renew and grow annual accounts
  • Forecast and track annual account metrics to demonstrate sales progress
  • Analyze pipeline and identify opportunities for growth, running upsell processes beginning to end
  • Support customer acquisition efforts through referrals, case studies, and other engagement efforts
  • Work cross-functionally with product, marketing, engineering, and support teams—both internally and externally—to drive deals.

Find out more

 

Customer Success Manager

Location: Singapore
Company: Ahrefs

Ahrefs is on the hunt for a Customer Success Specialist who loves helping people. Ideally, someone who’s amazing at written communication and who genuinely enjoys solving problems.

The goal is simple: to build a customer base of happy, loyal users and make sure they stay happy.

Since our toolset can get a little technical at times, it’s important that our users get the guidance they need. That’s where Customer Success Managers come in.

Find out more

Categories: SaaS Jobs